Working Hard to Better Serve You
Important Information for New Hampshire and Vermont Customers:
On April 30, www.lakesunbank.com will be redirected to www.bhbt.com. You can still log into your online banking as you normally would using the ‘Online Services Login’ at the top right of the page.
Please read the following message for full information:
When Bar Harbor Bank & Trust acquired Lake Sunapee Bank, we vowed to stay true to our commitment to meet our customers’ financial needs by delivering a diverse range of products supported by the exceptional service you would expect from a true community bank. The first step in our journey was to improve fraud prevention tools, product offerings and technological capabilities. We completed this important step last spring when we upgraded and integrated our computer systems.
True to our word, we are still constantly seeking ways to improve the products and services we offer to our customers. Over the last year we have heard feedback from our customers and employees indicating that having two brands, Bar Harbor Bank & Trust and Lake Sunapee Bank, was confusing and inefficient. Employee and customer feedback is important to us as it helps drive the decisions we make. Based on this feedback, and the process improvements it will enable, we have made the decision to operate under one name. On April 30, 2018 we will begin operating as Bar Harbor Bank & Trust in all of the geographic areas we serve.
Our customers work hard every day, and we are passionate about supporting you. We work hard to meet your changing needs, and rebranding our New Hampshire and Vermont offices reflects our commitment to constantly improving for you. This change will allow us to streamline processes and deliver new products and improved offerings to our customers throughout New England more quickly, strengthening our ability to provide you with the best banking experience possible.
What you can expect:
- Staff and locations will remain the same - you can still expect the same friendly faces and great service that you are receiving today.
- We are not converting our computer systems, Lake Sunapee Bank and Bar Harbor Bank & Trust have been operating on the same computer platforms for well over a year. Your accounts will not be impacted by this name change; they will continue to function just as they do today.
- Additional information for New Hampshire and Vermont customers:
- Bar Harbor Bank & Trust signs will be installed at all New Hampshire & Vermont locations at the end of April.
- Your next statement and future correspondence will arrive in a Bar Harbor Bank & Trust envelope and on Bar Harbor Bank & Trust letterhead. Your statement will still be sent at the same time each month.
- www.lakesunbank.com is redirected to www.bhbt.com, where you will be able to access Bar Harbor Online and other online tools as you normally would.
The FAQs below will provide more information for New Hampshire and Vermont customers, and our dedicated branch and customer service teams will be happy to answer any additional questions you may have. You can always reach out to your local branch or contact our Customer Service Center at 1-888-853-7100 with questions.
Bar Harbor Bank & Trust and its employees are committed to our customers and the places we call home. We are grateful for your continued loyalty and thank you for being a part of the Bar Harbor Bank & Trust family.
Frequently Asked Questions
Q. Why are we doing this now?
A. Our goal is to provide our customers with the best financial products and services in the market. We have received feedback that operating dual brands is causing confusion for our customers. Operating with one consistent brand across our entire footprint will allow us to deliver a better customer and employee experience. This change will allow us to be more efficient and deliver new products and improvements to our customers quicker.
Q. Is there an exact date for the name change?
A. Many changes will be ongoing and occur over time. For example, you may notice logo and color scheme changes on certain documents such as statements, forms, or the mobile app. The most visible change will be the update to signage at our New Hampshire and Vermont branches to Bar Harbor Bank & Trust. We expect most major changes to coincide with the signage updates on April 30, 2018. The bulk of signs will be changed between April 26 and May 2.
Q. How does this change benefit me?
A. This change will help us to deliver a better overall customer experience to you. We will be making improvements at several branches, including a significant investment in updating the facilities at our location in Newport, NH. In addition to infrastructure improvements we will be delivering several product enhancements, including: re-designed bank statements, new card control tools, enhanced debit cards, new products and services for our commercial banking customers, and improved consolidated website functionality.
Q. Will account numbers or routing numbers change?
A. No. Account numbers and routing numbers will remain the same.
Q. Will Lake Sunapee Bank debit or ATM cards continue to work?
A. Yes. Lake Sunapee Bank cards will continue to work as usual. Later this year we will be introducing new and improved debit cards. At that time customers will receive information and a new card via a separate mailing.
Q. Will Lake Sunapee Bank checks continue to be honored?
A. You can continue to use your Lake Sunapee Bank checks until you run out of them. When re-ordering checks after April 30, 2018, they will have the Bar Harbor Bank & Trust logo.
Q. Will Bar Harbor Online, Bar Harbor Mobile, and Bar Harbor Bill Pay work as they do now?
A. Yes, the functionality of these services will remain the same. There will be some cosmetic changes to these digital banking platforms, such as the removal of the Lake Sunapee Bank logo. Your login ID and passwords that you use today will continue to work and all of your other settings will continue to be the same as they are today.
Q. What will happen to www.lakesunbank.com?
A. As we are uniting names, we will also be uniting websites. On April 30, 2018 www.lakesunbank.com will be redirected to www.bhbt.com. The same information previously found on www.lakesunbank.com, including online banking log-in in the top right corner, will appear on www.bhbt.com .
Q. Who can I talk to if I have more questions?
A. Our dedicated branch and customer service teams will be happy to answer any additional questions you may have. You can always reach out to your local branch or contact our Customer Service Center at 1-888-853-7100 with questions.